Policy AG-G-PT-01 · v4.1 · 2026

Speak Up.

Your concern, heard. Independently.

Whatever your role — worker, farmer, supplier, neighbour — you have a confidential channel. Operated since 17 October 2022 by Minerva Business and Human Rights Association.

6 Channels
3 Languages
24/7 Always Open
25 Days Maximum
Independent Operator

Minerva listens.

Minerva BHR is an independent civil society organization. They receive your concern, investigate it, and resolve it — without sharing your identity with Aydın Gülyağı management. Each year they publish an independent audit report.

Emailteam@minervabhr.org
WhatsApp+90 533 768 32 90
Hours24 / 7
LanguagesTR · AR · EN
Six Channels

Pick the one that feels safest.

  1. 01
    Minerva Emailteam@minervabhr.orgTR · AR · EN — Anonymous — 24/7
  2. 02
    WhatsApp+90 533 768 32 90TR · AR — Anonymous — 24/7
  3. 03
    Online Form (QR)Scan the QR code at any worksiteTR · AR · EN — Anonymous — 24/7
  4. 04
    Suggestion BoxPhysical box in the canteenTR · AR — Anonymous — Opened monthly
  5. 05
    Speak Up DeskIn person — Ömer Faruk ŞişciTR · AR — In person or in writing
  6. 06
    Village HeadmanRouted through your local muhtarTR — Anonymous routing
Special protection for Syrian field workers: You may call Minerva directly in Arabic, without going through your çavuş. Contractually protected.
The Process

Eight stages, twenty-five days.

Urgent cases receive a first response within 48 hours.

01Day 0–1

Receipt

Confirmation within 5 working days.

02Day 1

Hand-off

All channels feed Minerva same-day.

03Day 1–5

Initial Review

Classification by category and priority.

04Day 5–15

Investigation

Minerva Committee gathers evidence.

05Day 15–20

Decision

Independent decision in writing.

06Day 20–22

Appeal

5 working days for appeal.

07Day 22–25

Implementation

Corrective action within 30 days.

081–6 months

Closure

Monitoring and annual report.

Two Promises

Confidential. Protected.

Confidentiality

Your identity stays with Minerva, never shared without consent. Anonymous submissions accepted. Data under KVKK Law No. 6698. Files encrypted for at least five years.

No Retaliation

Speaking up is protected. Dismissal, wage cuts, transfer, exclusion, harassment, negative reviews, removal by a çavuş — all prohibited and investigated independently.

Triage

Categories & response times.

P1 · Urgent
48 Hours

Violence, child labour, sexual harassment, trafficking

P2 · High
5 Days

Forced overtime, unpaid wages, ID retention, discrimination

P3 · Medium
10 Days

Working conditions, safety, housing, hygiene

P4 · Low
15 Days

Suggestions, feedback, improvement requests

8/8
UNGP Principle 31

Eight effectiveness criteria, fully compliant.

Legitimate · Accessible · Predictable · Equitable · Transparent · Rights-compatible · Continuous Learning · Engagement & Dialogue.

Write to us

Submit your concern.

This form goes directly to Aydın Gülyağı Sustainability Department. For full anonymity through Minerva, please use the email, WhatsApp or QR Form channels above.

Thank you! Your submission has been received!
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Reach Minerva Directly

For full anonymity, the strongest path is direct.

Emailteam@minervabhr.org
Phone / WhatsApp+90 533 768 32 90
Hours24 / 7
LanguagesTurkish · Arabic · English
Aydın Gülyağı Uçucu Yağlar Tarım ve Hayvancılık Sanayi ve Ticaret Ltd. Şti. — Ardıçlı Köyü, Keçiborlu / ISPARTA · +90 246 553 26 76 · aydingulyagi@hotmail.com
Operated by Minerva BHR — Independent Partner since 17 October 2022 — Policy AG-G-PT-01 v4.1